Conflict Management: Causes of Conflict and Approaches for Solving (.5A)
Stormy Anderson, LNHA, SPHR, SHRM-SCP
A Licensed Nursing Home Administrator (LNHA) and dually certified HR professional; Senior Professional in Human Resources (SPHR) and Society of Human Resources Management – Senior Certified Professional (SHRM-SCP), offering professional experience in healthcare, human resources, leadership, and customer/guest services.
Possession of 10+ years of professional human resources experience collaborating with senior leadership to shape human resources strategies, in support of business goals, and over 15+ years of leadership and customer service/guest relations experience.
Created and presented various human resources related presentations for the Missouri League for Nursing, Inc., the Leadership Boonslick Program, Unlimited Opportunities, Inc., the Dietary Manager’s Association of Missouri, Cooper County Memorial Hospital, University of Missouri Healthcare, and Lutheran Senior Services at Lenoir Woods and Heisinger/St. Joseph’s Bluffs.
Active member of the Society for Human Resource Management (SHRM) and the Human Resources Association of Central Missouri (HRACMO) professional organizations. Held HRACMO offices of Membership Committee Chair, President-Elect, President, Past President and Foundation Committee Chair.
Served as the Mid Central Unit Chair for the Missouri League for Nursing and served on the Strategic Planning Committee & Continuing Education Task Force. Also a member of the Boonslick Technical Education Center Advisory Board and Columbia Area Career Center.
To teach participants how to differentiate among the causes and types of conflict and to evaluate the appropriate approach for the most successful resolution.
Identify causes of conflict.
Distinguish the different types of conflict.
Discover strategies to resolve conflict.
.5 Administrative hour BNHA approved course
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